Job Description
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WHY WORK FOR US
Career development opportunities and progression
Access to the Sporting Club of Sydney facilities
Team orientated culture
Other benefits associated with working with major sport and entertainment venues
Please note: Applicants must be Australia citizens or permanent residents to be considered and will be required to undertake a National Police Clearance check Venues NSW values social and cultural diversity and is committed to providing a safe and healthy work environment and the principles of workplace gender equality and encourages Aboriginal and Torres Strait Islander Australians to apply.
Key Responsibilities
ABOUT THE ROLE
Reporting to the Tours Manager, you will coordinate and support the delivery of the SCG Tours Program, one of Sydney’s most iconic visitor experiences. This role plays a key part in ensuring guests enjoy engaging, informative and memorable tours of the Sydney Cricket Ground, Allianz Stadium, the SCG Museum and other unique venue experiences.
Working closely with tour guides, operational teams, venue stakeholders and external partners, you will coordinate the day-to-day delivery of tours, manage bookings and customer enquiries, oversee group experiences, and support the ongoing growth of the tours program through new tour offerings, partnerships and visitor engagement initiatives.
If you have a passion for customer experience, tourism, sport and storytelling, and enjoy working in a dynamic environment where no two days are the same, we’d love to hear from you.
Requirements
ABOUT YOU
You are an organised, customer-focused professional who enjoys creating memorable visitor experiences and thrives in a fast-paced, dynamic environment. You build positive relationships with a wide range of people, communicate confidently, and can manage multiple priorities while maintaining a high level of service.
To be successful in this role, you will have:
• Relevant qualifications in tourism, hospitality, events, business, marketing or a related field (desirable).
• Experience in tourism, attractions, hospitality, events, museums, cultural institutions or similar customer-facing environments.
• Strong customer service, communication and stakeholder engagement skills.
• Excellent organisational, administrative and problem-solving abilities, with strong attention to detail.
• Experience managing bookings, customer enquiries and booking or CRM systems.
• A proactive, collaborative approach and a passion for enhancing visitor experiences
About The Company
Venues NSW is a commerically focused agency of the NSW Government, encompassing the Sydney Cricket Ground and Allianz Stadium as well as major sporting and cultural stadiums and precincts in Sydney, Olympic Park, Parramatta, Newcastle and Wollongong. The network of stadiums and entertainment centres host in excess of 5 million people a year at more than 500 events and is a key contributor to the economy.
Venues NSW takes an intergrated approach to our stadia and entertainment centres by developing partnerships with sporting codes, the entertainment and event industry, audiences, local businesses, NSW Government agencies and community groups. Our network throughout NSW allows us to combine internal resources and harness a vast employee skillset all of which helps us deliver key projects and secure outstanding content.
