Customer Service Specialist (AAMI Specialists)

Customer Service Specialist (AAMI Specialists)

Job Description
Full-Time Role
Locations- Brisbane, QLD, Australia
Start Date- Wednesday 4th November

Thinking about a new career path? Come join Suncorp in Brisbane!
Are you looking for a secure and rewarding role where your people skills truly matter?
We’re currently recruiting full-time Customer Service Specialists to join our AAMI team in Brisbane, helping customers right across Australia.
Experience in hospitality, retail, childcare, or contact centres can set you up for success in this fast-paced role. If you enjoy helping people, solving problems, and making a positive difference in someone’s day, we’d love to hear from you. At Suncorp, you’ll be supported with comprehensive training, ongoing guidance, and a team that’s committed to helping you succeed.
Shift Details
This is a full-time role (37.5 hours per week), working Monday to Friday.
Start window: 9:00am – 11:00am (8:00am – 10:00am during daylight saving).
Please note ‘Start window’ means you may be rostered to start at any time within this window and must be available to work these hours.

Training
Complete a 7-week, full-time paid training program based in our Brisbane office, designed to give you the knowledge and support you need to succeed.
Please note that you’ll be required to work full-time from the Brisbane office during training. Once training is complete, you’ll transition to your roster and our flexible hybrid working model. Rosters are provided 6 weeks in advance.
What You’ll Be Doing as an AAMI Specialist:
• Support customers with their insurance enquiries over the phone
• Provide personalised solutions that meet customers’ needs
• Build strong customer relationships through exceptional service
• Achieve service and sales targets while putting the customer first
• Resolve enquiries confidently and efficiently

What You’ll Bring:
• A genuine passion for helping customers
• Strong communication and problem-solving skills
• The ability to explain information clearly and simply
• Motivation to achieve individual and team goals
• A collaborative approach to working both in the office and remotely
• Resilience, adaptability and a willingness to learn
Home Office Requirements
As this is a hybrid role, Suncorp will provide your laptop. You’ll need:
• A reliable internet connection
• An ergonomic home office setup (keyboard, mouse, dual monitors, desk and chair)
• A private, quiet workspace suitable for taking customer calls

What You’ll Enjoy:
• Competitive salary: $62,000 + 12.5% super
• Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
• Hybrid working with a blend of office and home-based work
• A strong focus on work-life balance
• Staff discounts with more than 400 leading Australian retailers
• Up to 25% discounts across Suncorp brands including AAMI, Shannons, Apia and more
• Reward and recognition programs
• Ongoing learning, career development and internal progression opportunities
• Join one of Australia’s most trusted and inclusive employers
• Opportunities to get involved in community initiatives and volunteering programs
Please note: Benefits may vary depending on role, level and location.

Why You’ll Love Working at Suncorp:
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
Joining Suncorp means more than just a job, it’s an opportunity to build a rewarding career with a company that genuinely invests in your success.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact judith.fernandes@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.
Chase the Sun and apply today.