Retail Operations Coordinator | Western Sydney Venues

What You’ll Be Doing…
Operations
• Help oversee daily QSR operations, including operational planning, outlet setup and readiness, service and breakdown
• Coordinate equipment and infrastructure needs and maintenance
• Monitor performance on the ground and troubleshoot issues as they come up
Customer Service
• Keep customer service standards high, every shift
• Handle inquiries, feedback and complaints promptly and professionally
• Work with the team on ways to keep customer satisfaction climbing
Compliance & Safety
• Support compliance with ISO standards across safety, quality and environmental sustainability
• Help implement GEMA’s Integrated Management System (IMS) policies for retail and food safety
• Carry out regular inspections and audits to keep hygiene and safety standards on point
Team Support
• Support and empower retail staff, and help build a positive, inclusive team culture
• Train new team members on procedures, customer service and safety
• Coach and guide staff to help them perform at their best and identify training needs
Quality Control
• Keep an eye on food quality and presentation for consistency
• Help manage inventory and minimise wastage to control costs, focusing on FIFO management.
• Work closely with the culinary team on food prep and service standards
Communication & Collaboration
• Be the link between retail staff, management and other departments
• Liaise with procurement and suppliers to keep inventory on track
• Support promotions and marketing initiatives that drive sales and engagement
Continuous Improvement
• Spot opportunities to improve processes and efficiency
• Help roll out new procedures, policies and systems as the business grows