An interview adjustment request should explain the practical barrier, the change that would help you participate and the details that need confirmation. Contact the recruitment team early enough to discuss arrangements, using the verified contact in the invitation or advertisement.
JobAccess candidate guidance describes support that can be requested for disability-related interview access. The appropriate arrangement depends on the person and assessment. This guide provides request wording, not a decision about an individual legal entitlement.
Identify the part of the process that creates the barrier
Check the whole recruitment stage: travelling to the venue, entering the building, receiving instructions, participating in discussion and completing any tests. A video interview can create different barriers from an in-person panel.
Write a short note describing what would make participation possible. That might involve step-free access, an accessible document format, communication support or a discussion about assessment timing. Ask about the actual format before assuming a particular change will be needed.
Keep the request focused on access. You do not need to turn an introductory email into a full medical history. If the employer asks for further information, clarify what is needed, why and how it will be handled. JobAccess employer guidance distinguishes access arrangements from unrelated personal questions.
Fictional email one: confirming physical access
The following emails are original fictional examples. They do not describe real applicants or an agreement to provide a particular adjustment.
Subject: Interview access arrangements — Administration Assistant
Dear Recruitment Team,
Thank you for the interview invitation. I would like to confirm the access arrangements so I can participate in the interview.
I require a step-free route to the interview room. Could you please confirm the accessible entrance, any lift access and the best arrival point? If the proposed room is not accessible, I would appreciate discussing an alternative room or format.
Please let me know who I should contact on arrival and whether you need any further information about the arrangement requested.
Kind regards,
Alex Example
This message identifies the practical need and asks for usable directions. It does not assume that a building described as accessible has an accessible route to every interview room.
Fictional email two: discussing an assessment format
Subject: Assessment arrangements — Operations Coordinator
Dear Recruitment Team,
Thank you for outlining the interview and written exercise. Because of a disability-related access need, I would like to discuss receiving the written instructions in an accessible digital format and whether an adjustment to the exercise timing would be appropriate.
Could we arrange a brief conversation about the task format and the options available? Please also confirm how agreed arrangements will be communicated to the assessment team.
Kind regards,
Sam Example
The request opens a discussion rather than claiming that one format suits every person. The employer may need to clarify what the assessment involves before arrangements can be confirmed.
Confirm the details in writing
Use this checklist: date and time zone; interview location or platform; accessible arrival instructions; agreed format or support; contact responsible for organising it; information the panel needs; and the fallback if something is unavailable on the day.
Keep the confirmation where you can access it easily. If the invitation changes, recheck the arrangement rather than assuming it has automatically moved with the meeting. Tell the contact promptly if the proposed solution will not address the barrier.
For a concern about the response, ask JobAccess or the appropriate rights body for guidance on your circumstances. Avoid relying on a generic article to decide a dispute.
Our interview preparation guide covers examples and role research. The separate employment-access overview discusses broader participation barriers. An adjustment request is the practical step of arranging access to this particular assessment.
